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24/7 Government Housing Maintenance

Dedicated 24/7 maintenance services for government housing, DFFH properties, and child protection housing across Victoria. Because everyone deserves to live in comfort and a safe, sustainable household.

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Emergency building response team from Prime Group Building

24/7 Available • Government Housing Specialist

Trusted Maintenance Partner for Government & DFFH Housing

Prime Group Building works closely with the Department of Families, Fairness and Housing (DFFH) and other government-funded agencies to provide around-the-clock maintenance services for government housing and child protection properties across Victoria.

We believe that no matter what someone's situation is, they deserve to live in comfort and a safe, sustainable household. That's the principle that drives our work in this space — and it's why we're trusted by agencies that support some of Victoria's most vulnerable residents.

24/7 maintenance response for government housing
DFFH and child protection housing specialist
Registered builder — quality repairs, not just patches
Working with government-funded agencies across Victoria
Cert III in Child Protection & Out of Home Care trained

Our Services

What We Provide

Comprehensive maintenance services for government and community housing properties.

General Property Maintenance

Repairs, upkeep, and general maintenance to keep government housing properties in safe, liveable condition for residents at all times.

24/7 Emergency Response

Around-the-clock emergency call-outs for urgent issues — plumbing failures, security breaches, structural concerns, and critical repairs that can't wait.

Child Protection Housing

Specialist maintenance for child protection and out-of-home care properties. Our team holds relevant certifications and is inducted for this sensitive work.

Make-Safe & Urgent Repairs

Securing damaged properties, emergency board-ups, lock changes, and critical repairs to restore safety and security for vulnerable residents.

Why Choose Us

Why Agencies Trust Prime Group

We bring the right qualifications, experience, and values to this important work.

Rapid Response

Available around the clock, every day of the year. We prioritise urgent call-outs and aim to have a team on-site as quickly as possible.

Cert III Child Protection

Nick holds a Certificate III in Child Protection and Out of Home Care, with extensive training in what is required to work in these properties. All team members are briefed and inducted when necessary.

Registered Builder

As a registered builder, we don't just patch problems — we fix them properly. Quality repairs that last, backed by our builder's warranty.

15+ Years Experience

Over fifteen years in the building industry means we've seen it all. Our team knows how to assess, prioritise, and deliver — especially in sensitive environments.

FAQ

Frequently Asked Questions

Common questions about our emergency building services.

Are you really available 24/7?

Yes. Our emergency line is monitored around the clock, 365 days a year. Whether it's 2am on a Sunday or Christmas Day, call us on 0468 866 046 and we'll respond to your emergency.

How quickly can you respond to an emergency?

Response times depend on your location and the nature of the emergency. We prioritise all emergency calls and aim to have a team on-site as quickly as possible. For life-threatening situations, always call 000 first.

Do you help with insurance claims?

Yes. We document all damage thoroughly with photographs and written reports, provide detailed quotes for repairs, and can liaise directly with your insurance company. We work with all major Australian insurers and understand their requirements.

What should I do in a building emergency?

First, ensure everyone's safety — evacuate if necessary and call 000 for life-threatening situations. Turn off water or electricity at the mains if safe to do so. Then call us on 0468 866 046. Take photos of the damage if it's safe, and avoid entering damaged areas until they've been assessed.

Do you handle both residential and commercial emergencies?

Yes. Our emergency response covers both residential homes and commercial premises across Melbourne. Whether it's a family home, office building, retail space, or warehouse, we have the experience and resources to respond.

Free Quote

Get a free emergency
quote in 60 seconds

Answer a couple of quick questions and we'll come back with a detailed, no-obligation quote.

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No obligation — completely free

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Detailed, transparent pricing

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Fast response — usually same day

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15+ years of building expertise

Free Quote

Emergency / Maintenance Quote

What type of property?

This helps us understand the scope of your project.

When do you need this done?

This helps us plan and prioritise.

Almost done — your details

We'll be in touch shortly with your quote.

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We're On It!

Your enquiry has been sent — we'll be in touch as soon as possible. Need urgent help? Call 0468 866 046.